Help and FAQs

Welcome to the Kosmetize Help and FAQs page! Here, you'll find answers to common questions and detailed information about our products, services, and policies. If you need further assistance, please feel free to reach out to our customer service team at info@kosmetize.co.uk or call us at 07931 866327.

1. Placing an Order

·        How do I place an order on your website? To place an order, browse through our product categories and select the items you wish to purchase. Click on the "Add to Cart" button and proceed to checkout. Enter your shipping and payment information, review your order, and click "Place Order" to complete the purchase.

·        Can I modify or cancel my order? You can modify or cancel your order as long as it has not yet been processed. Please contact us immediately at info@kosmetize.co.uk with your order number and request. Once your order has been shipped, modifications or cancellations are not possible.

2. Shipping Options and Tracking

·        What shipping options do you offer? We offer Standard and Expedited shipping options within the UK and select international destinations. Delivery times vary depending on your location and chosen shipping method.

·        How can I track my order? Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order status by logging into your account on our website.

·        Do you ship internationally? Yes, we ship to select international destinations. International shipping rates and delivery times vary based on the destination and shipping method. Customs and import duties may apply and are the responsibility of the customer.

3. Refunds and Exchanges

·        What is your return policy? We accept returns or exchanges within the same day of receiving your order, provided the items are unused, in their original packaging, and in the same condition as when received. For hygienic reasons, we do not accept returns of opened or used cosmetic and skincare items.

·        How do I request a return or exchange? To request a return or exchange, please contact our customer service team at info@kosmetize.co.uk with your order number and reason for return. We will guide you through the return process.

·        How long does it take to process a refund? Once we receive and inspect the returned item, we will process your refund within [Number of Days] business days. The refund will be credited to your original payment method.

4. Account Management

·        How do I create an account? Click on the "Sign Up" or "Create Account" button on our website and fill in your details. Creating an account allows you to track your orders, save your shipping address, and access exclusive promotions.

·        How do I reset my password? If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions to reset your password.

·        Can I update my shipping address or payment information? Yes, you can update your shipping address or payment information by logging into your account and navigating to the "Account Settings" section. Changes made here will only apply to future orders.

5. Skincare and Product Information

·        Are your products cruelty-free and vegan? Yes, at Kosmetize, we are committed to offering cruelty-free and vegan products. We do not test on animals, and our products are free from animal-derived ingredients.

·        How do I know which skincare product is suitable for my skin type? We provide detailed product descriptions and usage instructions on each product page. If you’re unsure which product is right for you, feel free to reach out to our customer service team or consult with a skincare professional.

·        What should I do if I have a reaction to a product? If you experience a reaction to any of our products, stop using it immediately and consult a healthcare professional. You can also reach out to us at info@kosmetize.co.uk for guidance and to report your experience.